FAQ
No question is too small
A lot goes into planning the trip of your dreams, and we want to help you feel confident and excited about your choices. Here’s some information that might be helpful as you prepare to book your stay. Of course, we’re happy to answer all your questions.
WHAT IS YOUR CANCELLATION POLICY?
We have a 100% refund if you cancel at least 30 days before arrival. 50% refund (less the service fee) if you cancel no later than 21 days before arrival. A 25% refund (excluding the service fee) if you cancel no later than 14 days before arrival. and lastly a no refund if you cancel less than 7 days before arrival.
ARE YOUR PROPERTIES SAFE FOR BABIES?
Our properties are not designed with specific childrens safty needs in mind.
ARE PETS ALLOWED?
With our guests in mind and to accommodate most people and their health, we do not allow pets on our sites.
DOES THE PROPERTY NOT MEET EXPECTATIONS?
After each visit, our employees photo-document any errors and deficiencies. which means that if you experience accidental errors during check-in, please document it with a photo and send it to our customer service team who will take care of the matter.
WHAT KIND OF APPLIANCES AND EQUIPMENT DOES THE HOME OFFER?
As each location is different, their facilities and equipment can be seen under each individual house in the property tab at the top op the menu.
HOW DO I PICK UP AND RETURN THE KEYS?
A key box with a pin code has been added at each location. this pin code is provided upon payment and booking of your stay.
IS THE DEPOST REFUNDABLE?
If upon departure the property meets our cleaning guidelines and there are no damages to the property, the full deposit will be refunded to the initial account used for payment